Terms of Service

These Terms of Service ("Terms") govern your use of EnvoyerAI's automated 24/7 maintenance triage, media proof collection, and smart dispatch services (the "Service"). By accessing the Service, you agree to these Terms.

1. The Service

EnvoyerAI provides 24/7 transactional maintenance triage: inbound tenant request intake via text and call, automated collection of photo and video proof, urgency triage, and dispatch of technicians when action is needed. The Service is designed for residential property managers — particularly portfolios of 50–500 units, though it is not limited to that range.

2. SMS & Voice Communication Consent

As part of the Service, EnvoyerAI sends transactional text and voice communications to you, your staff, your tenants, and your vendors regarding maintenance requests. By providing phone numbers and using the Service, you authorize EnvoyerAI to send these transactional communications. Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for assistance.

You are responsible for obtaining any consent required from your tenants and vendors before their phone numbers are processed through the Service. You represent that you have the right to submit any contact information you provide to EnvoyerAI.

3. Your Responsibilities

• Provide accurate and current contact and portfolio information.
• Maintain the confidentiality of any account credentials.
• Ensure tenants and vendors have consented to receiving transactional SMS and voice communications before submitting their numbers.
• Use the Service only for lawful maintenance triage and dispatch purposes.
• Not use the Service to send marketing or promotional messages without separate, documented opt-in consent.

4. Founding Partner Pilot

The 30-day free pilot offered to the Founding Partner cohort is provided at no cost for the pilot period. After the pilot, continued use requires a separate paid agreement. Pilot availability is limited and provided on a first-come, first-served basis.

5. Acceptable Use

You agree not to misuse the Service, including reselling access, reverse-engineering the platform, transmitting malicious code, or submitting phone numbers without the required consent.

6. Service Availability

While EnvoyerAI is designed for 24/7 operation, we do not guarantee uninterrupted availability. We may suspend the Service for maintenance or updates with reasonable notice where possible.

7. Disclaimers

The Service is provided "as is" and "as available." We make no warranties that triage decisions, urgency assessments, or dispatch recommendations will be error-free or fit for a particular purpose. You remain responsible for final maintenance decisions and vendor relationships.

8. Limitation of Liability

To the maximum extent permitted by law, EnvoyerAI's total liability for any claim arising from the Service is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or pose a risk to the Service or other users.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated revision date. Continued use after changes constitutes acceptance.

11. Contact

Questions about these Terms can be directed to hello@envoyerai.com.